Shipping policy

Paw Société ships worldwide and is committed to providing a smooth, reliable, and transparent delivery experience.

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing a tracking number that allows you to follow your shipment.

Estimated Delivery Times

Delivery times vary depending on destination and are estimates only:

Please note that delays may occur due to customs processing, seasonal courier volume, weather conditions, or incorrect shipping information provided by the customer.

Shipping Delays & Lost Packages

If you experience a significant delay or believe your package may be lost, please contact us at contact@pawsociete.com. We will investigate the issue and, if confirmed lost, offer either a replacement shipment or a refund, depending on your preference.

Incorrect Address

If an incorrect shipping address was entered at checkout, please contact us as soon as possible. Once an order has been dispatched, we are unable to change the delivery address.

Customs & Import Duties

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer. Most countries do not apply additional fees to small pet accessories, though customs processing times may vary.

Damaged Items

If your order arrives damaged, please notify us within 3 days of delivery and include clear photos of the product and packaging. We will arrange a replacement or refund as appropriate.

Contact

For any shipping, delivery, or tracking inquiries, please contact us at contact@pawsociete.com. We aim to respond within 24 hours.

At Paw Société, your satisfaction and peace of mind are our priority, and we are committed to safe and reliable worldwide delivery.